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How do you use and protect my sensitive information?

What information we ask for, why we need it, and how we keep it safe.

Written by Thomas Wolfe

We only ask for information we genuinely need, and we look after it carefully.

Some of it is to check you're safe and qualified to care for people. That's your CNO number or your support worker diploma, your Vulnerable Sector Check, your training certificates and immunization records, and proof that you're allowed to work in Canada.

The rest is so we can pay you — your Social Insurance Number (SIN) and your bank details.

We never sell your information or share it with anyone who doesn't need it. Care homes see only what they need to know to book you on a shift. We follow Ontario and Canadian privacy law, and you can read the full detail in our legal pages at florenceapp.com/ca/legal.

If you have any questions about your information, or you'd like a copy of what we hold, contact us at hello.ca@florenceapp.com.

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