Using NFC Tags to Send a Text Message to Your FlowPath Request Number
Overview
One of the simplest ways to use NFC tags with FlowPath is by programming them to open a blank or pre-filled text message to your FlowPath request number.
When a user taps the tag with their phone, their messaging app opens with the request number and any pre-filled already filled in. They simply type the issue and send the message.
This allows staff to submit maintenance requests in seconds without needing to open FlowPath or search for the correct location or equipment.
How It Works
An NFC tag is placed on equipment, in a room, in a common area, or even on an employee badge or keychain.
The tag is programmed to open a text message to the FlowPath request number.
A staff member taps their phone on the tag.
Their phone opens a text message with the request number pre-filled.
They type a brief description of the issue and send the message.
Equipment Example
A tag is placed on an HVAC unit.
A technician taps the tag and their phone opens a message to the FlowPath request number. This NFC tag is prefilled with the equipment ID.
FlowPath receives the message and automatically creates a work order.
If Work Order AI Automation Inbound Parse is enabled, FlowPath can also:
Parse the message
Attach it to the correct asset or location
Assign the appropriate technician
Trigger alerts or workflows
Assign a work order category
They type:
“HVAC unit making loud rattling noise.”
FlowPath receives the message and automatically creates a work order.
Public Reporting Example
An NFC tag is placed on a small stand, sign, or badge in a common area.
A staff member or visitor taps the tag and their phone opens a message to the FlowPath request number.
They type:
“Water fountain leaking in hallway.”
The message is sent and FlowPath automatically creates a work order for the maintenance team.
This approach works well in schools, retail spaces, gyms, and public facilities where you want to make it easy for anyone to quickly report an issue.
Why Customers Use This
Fastest way to submit work orders
No app navigation required
Simple for any staff member to use
Works perfectly with AI request parsing