We understand that dealing with the affairs of a loved one who has recently passed away can be a challenging and emotional time. At Fluent Home, we aim to make the process of managing your loved one's account as straightforward and respectful as possible.
Step-by-Step Guide to Cancel an Account
Step 1: Gather the Required Document
To begin the process, you will need to obtain an official Death Certificate of the account holder. This document is essential to proceed with any account changes.
Step 2: Email the Document to Fluent Home
Once you have the Death Certificate, please scan or take a clear photograph of the document. Then, email it to us at support@fluenthome.com. In your email, kindly include the following details:
The account holder's name
The site address for the account holder
The phone number for the account holder
These details will help us accurately identify and process the account.
Step 3: Review by Fluent Home
Upon receiving the Death Certificate along with the necessary account details, our team will review the document. This review is a crucial step to ensure all protocols are followed and to maintain the security and privacy of our customers' accounts.
Step 4: Account Handling
After the review, our Resolutions team will handle the account as per company policy and the wishes expressed by the account holder or their legal representative.
Important Considerations
Funeral Programs or Director's Notes: Please be aware that a funeral program or a note from a funeral director is not sufficient for the process.
Process Time: The duration of this process can vary. We strive to handle each case with the utmost respect and efficiency.
No Immediate Promises: It is important to note that while we are committed to assisting you, we cannot promise immediate changes. Each case requires proper review and approval by our Resolutions team.
We sincerely hope this guide provides clarity during this difficult time. Our team is here to assist with any questions or concerns you may have.
For further assistance and information, please feel free to contact our support team at:
🇺🇸 US Local: 385-832-9055 (USA)
🇨🇦 Canada Local: 587-844-5377 (Canada)
Our team is available at these times:
Monday to Saturday: 6 am to 8 pm MST
You can also reach us via email at support@fluenthome.com.