If you've noticed charges from Fluent Home on your bank account or credit card after closing your account, we're here to help. It's important to address these unexpected charges promptly, and we have a straightforward process to assist you in resolving this matter.

To begin, you need to collect evidence of the charges you wish to dispute. This can be in the form of:

If there are multiple charges you believe are incorrect, please provide separate documents for each charge to ensure a thorough review.

Once you have your documentation ready, email it to support@fluenthome.com. Along with the evidence of the charges, include the following information to help us quickly locate and review your account:

Including all relevant details will expedite the process and help our team to assist you more efficiently.

After we receive your email, please allow our team 24 to 72 hours to locate your account and upload the documents. We will then thoroughly investigate the charges and verify the information you've provided.

Once our investigation is complete, we will contact you with a resolution. If it is determined that a refund is applicable, we will process it accordingly.

We understand that dealing with unexpected charges can be frustrating, and we are committed to resolving your issue as quickly as possible. However, please be patient and allow our team the necessary time to review and respond to your query. Sending multiple emails about the same issue may result in slower processing times.

For further assistance and information, please feel free to contact our support team at:

Our team is available at these times:

You can also reach us via email at support@fluenthome.com.