In FRANK, each restaurant can choose its own subscription package. The selected package determines things like the transaction fee and which features are available (for example: Waitlist and Squeeze are not included in the Start package).
At this time, only FRANK team members can change a restaurant’s package. Restaurants cannot switch packages themselves yet.
What the package controls
The package assigned to a restaurant determines:
Transaction fee (per reservation)
Feature access, such as:
Waitlist
Squeeze
Automations
Other package-dependent tools
Because of this, it’s important to choose the correct package before going live, so everything is set up correctly from day one.
Who can change the package?
Currently, only FRANK staff can adjust or switch the package. If you want to adjust your subscription after going live, please request a change through FRANK Support.
Transaction fees and billing
The transaction fee is automatically calculated based on the selected package, no manual steps required on your end.
Switching packages after going live
It is possible to switch packages after the restaurant is live, but:
always coordinate the change with the FRANK team
we’ll make sure billing is updated correctly from the moment the new package starts
Just reach out to Support and we’ll take care of the switch.