Why use reconfirmation?
Prepayments and reminder emails already help reduce no-shows. Still, it can be useful to ask guests to explicitly confirm their reservation shortly before their visit especially for reservations made far in advance.
If you want, you can also personally call guests who haven’t reconfirmed yet.
Reconfirmation in the reminder email
When reconfirmation is enabled, an extra section is added to the reminder email asking the guest to confirm their reservation.
⚠️ Important:
For this to work, “Send reminder email” must be enabled. You can turn this on via:
Manage → Restaurant → Email
Enable reconfirmation per Ticket
Reconfirmation can be enabled per Ticket, and each Ticket can have its own reconfirmation text so you stay in control. For example:
you only ask guests to reconfirm for group menus, or;
only for seasonal or special menus (like a Christmas menu)
How to set this up:
Go to Manage → Tickets
Open the ticket you want to edit
Go to the last tab
Enable Ask for reconfirmation
Add the text that should appear in the email
Reconfirmation status in your reservation overview
In your reservation overview, each reservation shows its reconfirmation status.
There are four possible states displayed in the image below and underneath follows the explanation of each:
1. No reconfirmation icon ('Reservering 1')
This reservation uses a ticket for which reconfirmation is not enabled.
2. Reconfirmed ('Reservering 2')
The guest has successfully reconfirmed the reservation.
3. Awaiting reconfirmation ('Reservering 3')
The reservation uses a ticket that requires reconfirmation, but the guest has not confirmed yet.
4. Reconfirmation not possible ('Reservering 4')
The reservation requires reconfirmation, but the guest cannot reconfirm because:
the reminder email was not sent (reservation made after the reconfirmation window), or
no email address was provided
Filter by reconfirmation status (list view)
In list view, you can see the reconfirmation status for each reservation. You can also filter on:
reconfirmed reservations
not yet reconfirmed reservations
This makes it easy to identify which guests you may want to call personally.
Manually reconfirm a reservation
If you have a guest on the phone and want to reconfirm the reservation yourself:
Open the reservation
Under the guest details section, click Reconfirm reservation
The reservation will then be marked as reconfirmed.
Preparing guests for reconfirmation
If guests are not expecting a reconfirmation request, there’s a higher chance they won’t open the reminder email.
That’s why FRANK informs guests during online checkout that they will be asked to reconfirm their reservation later.
This helps increase reconfirmation rates and reduces no-shows.