If you're having trouble connecting your EarthRover to 4G, there are a few common issues that could be the cause. Below, you'll find possible reasons and solutions to help get your bot online.
1. No Data or Data Cap Reached
What to Check:
Make sure the SIM card in your EarthRover has an active data plan and hasn't hit its monthly data limit.
The EarthRover typically uses about 1GB of data per hour of driving. If the bot is not being actively driven, it won’t use data.
Solution:
Check with your mobile provider to ensure the data plan is active and hasn’t been capped or suspended.
If you are on a limited plan, you may need to switch to a higher data allowance or top up your current plan to resume connection.
2. SIM Card Has a PIN Lock
What to Check:
If your SIM card is locked with a PIN, the EarthRover won’t be able to access mobile data.
Solution:
You'll need to remove the PIN lock from your SIM card to ensure the EarthRover can access mobile data.
3. Missing or Incorrect APN Settings
What to Check:
APN (Access Point Name) settings are required for the EarthRover to connect to mobile networks. Incorrect or missing APN settings could prevent your bot from connecting to 4G.
Solution:
Follow the guide below to check and configure the correct APN settings on your SIM card and EarthRover.
4. New SIM Card Not Activated
What to Check:
If you're using a newly purchased SIM card, it may not be fully activated yet, or it may not have a working data connection.
Solution:
Insert the SIM into a phone and check if it connects to mobile data and can browse the internet. If it doesn’t work, you may need to activate it first or top up with data, depending on your provider.
5. Try a Power Cycle
What to Do:
Sometimes the simplest fix is to power cycle the EarthRover.
Solution:
Turn the bot off completely, wait for 30 seconds, then turn it back on. This can help it reconnect to the network.
5. Weak 4G Signal in the Area
What to Check:
Even if your phone shows strong 5G signal, the bot connects only via 4G LTE. If 4G coverage is weak or unstable in the area, the bot may struggle to stay connected.
Solution:
Insert the SIM into a phone and check if 4G signal is available in the exact location where the bot is being used. It's best to place the EarthRover outdoors or in an open space where the mobile signal is stronger. If 4G signal is poor in that area, you may want to switch to a provider with better 4G coverage locally.
If your bot is still not connecting to 4G after checking all of the above, don’t hesitate to reach out for further assistance. Just click on Live Help in the Discord activation thread, and our support team will be happy to assist you.
💡 Need help? Contact us via the chat widget, join our Discord, or email hello@frodobots.com (Mon–Fri, SGT).