Logs help our team understand what went wrong. To be useful, logs must be exported while the problem is happening or immediately after it happens (before rebooting or powering off).
â ď¸ Do not restart or shut down the bot until after youâve saved the logs. If the bot is rebooted first, the relevant data may be lost.
Steps
Connect to the robotâs Wi-Fi
On your phone, open Wi-Fi settings and connect to
frodobots_xx.Password:
12345678.
Open the robotâs web panel
Open your mobile browser and go to
http://192.168.11.1.
Open the diagnostics menu
Tap the â° (three-line) menu in the upper-left.
Tap Diagnosis.
Export the logs
On the Diagnosis page, tap Export.
Wait for the export to complete, then download the log file to your phone.
Send the file to Support
After downloading the log file:
Upload it to a file-sharing service (Google Drive, Dropbox, or WeTransfer).
Make sure the link is set to Anyone with the link can view/download.
Email the link to hello@frodobots.com along with:
Your bot's 3-word code (e.g., Warp Aloe Map)
The issue description
Donât see Export or the interface looks different?
If you canât find the Export option or the web panel looks different, your robot likely has an older firmware version.
How to request a firmware update
Contact Support at hello@frodobots.com (or via the chat widget/Discord).
Weâll ask you to turn on your bot at an agreed-upon scheduled time.
Our team will update the firmware remotely and confirm when itâs complete.
After the update, revisit
http://192.168.11.1âDiagnosisâExport.
Troubleshooting
Canât open 192.168.11.1
Confirm youâre connected to the frodobots Wi-Fi.
Turn mobile data off temporarily and retry.
Try another browser (Chrome/Edge) and ensure you typed
http://192.168.11.1exactly.
Wi-Fi wonât connect
Move closer to the robot (within ~2â3 meters).
Re-enter the password 12345678 and try again.
Power-cycle the robot, then reconnect.
Export stuck or fails
Refresh the page and retry Diagnosis â Export.
Reboot the robot and repeat the steps.
đĄ Need help? Contact us via the chat widget, join our Discord, or email hello@frodobots.com (MonâFri, SGT).