My partner can't see or hear me

What to do if your partner can't see or hear you in a match

Updated over a week ago

My partner can't see or hear me

The quickest fix is usually to refresh your browser! Make sure you've closed out any other applications that might be accessing your camera or microphone (e.g., Zoom) and hit the refresh button. Don't worry: this won't mess up your activity or event - it'll bring you right back to your current screen.

If a refresh doesn't work, please see our article on Camera and Microphone Troubleshooting.

Check out our help center for more info!

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