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FAQ: Why is my prospect still "In Queue" and not moving to "Connection Request"?

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Written by Camila

"In Queue" means the prospect was approved, but the connection request hasn't been sent yet. This is normal — Spear manages sending pace to protect your account on The Outreach Platform.

Why it happens

  • Spear sends connection requests gradually based on your account's weekly limit

  • Even if you approve many prospects at once, the system queues them and sends them over time

  • Weekends slow things down — prospects approved on Thursday/Friday may take longer to move

What to check

  1. Make sure your campaign is active (toggle is green)

  2. Check that your profile is still connected in Organization Settings → Profiles

    To find Organization Settings: Click the gear icon at the bottom-left of the sidebar — not your profile picture or name at the top.

  3. If a prospect has been in the queue for more than 5 business days, contact support

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