Add advanced features to optimize customer interactions by adapting responses based on their actions or yours.
(Here is a tutorial)
These options allow you to personalize the user experience, improve responsiveness, and better manage interactions.
In the Customer Intervention tab, you have 3 settings to define what happens if a customer or an agent replies on WhatsApp:
If the customer replies manually:
Automatically interrupt the flow
Send an automatic message (this can be a template, a simple message, or another flow)
If an agent replies manually:
Automatically interrupt the flow
In the Messaging Windows tab, you can set specific timeframes for when flows are allowed to be sent.
For example, if a flow is scheduled to send at 11 pm, it will instead be delayed until 7 am the next day if such a restriction is configured.
⚠️ This option is not recommended for Back in Stock, Welcome, and Checkout flows, as their effectiveness relies on immediacy: customers should be notified instantly when an item is back in stock, welcomed immediately after signing up, or reminded quickly after abandoning their cart. Delaying these messages significantly reduces their impact and conversion rates.