Individual Status
Contacts
Click on Contacts and search for a recipient via name or email
When found, click their email to view their full gifting history
Operations Report
Click on Reports and run an "Operations Report"
Set your date range to include any orders sent date you want data for
Download the report and the bottom section will cover the status of all recipients sent to in that time period.
Order Status
Select Orders and select the Desired Order
Click on Status to sort contacts
Sent but not claimed: Email offer was received but the recipient has not claimed a gift card. The offer may have been opened.
Claimed: Recipient has claimed the reward
Cancelled: Offer was cancelled prior to the reward being claimed. This offer is no longer valid and cannot be used again.
Expired: Recipient did not claim the offer by the Claim Before date. This offer is no longer valid and cannot be used again.
Undeliverable: Delivery attempt failed because the email address was invalid, the mailbox was full, the mail server was unresponsive, or a previous communication was marked as spam.
Unsubscribed: Recipient opted out of email communication
Complaint: Recipient has marked the emails as spam, Giftbit is not able to send an email to this recipient again