givestar collects donations and pays them out to the charity directly, so fundraisers can focus on fundraising without the hassle.
When are donations paid out?
Donations raised during one calendar month are paid out in the following month, on or around the 14th, as part of a regular payout schedule. Charities that have completed onboarding can track donations in real time in Charity Admin, so they can see exactly how much has been raised and how much is due to be paid out.
What do I need to do as a fundraiser?
Nothing! Just focus on fundraising and givestar takes care of the rest.
What do I need to do as a donor?
Nothing! Once you’ve made your donation, givestar takes care of the rest.
What do I need to do as a charity?
If your charity has completed onboarding, payments are sent automatically to your charity bank account every month, on or around the 14th. You can see your donations, donor details and reports in Charity Admin.
If your charity hasn’t completed onboarding, donations are still paid to you, but manually as part of a payment batch, which can take several months. You won’t have access to Charity Admin or reports.
If we don’t have your bank details, we’ll contact you to ask for them.
If we’re unable to get your bank details, we may try to pay by other means, such as through your charity’s own donation page.
Completing onboarding means you’ll be paid monthly and can see everything in Charity Admin. If you have any questions about onboarding, email onboarding@givestar.io.