You can cancel your monthly donation (Direct Debit) at any time from your givestar account.
At the moment, donors need to cancel monthly donations themselves from their account (rather than Support cancelling on their behalf).
How to cancel on a web browser
Go to givestar.io and sign in to your account
In the top right, click the hand-with-heart icon
Under Monthly Giving, you’ll see a tile showing your monthly donation, click it
On the donation details screen, click cancel monthly donation
Confirm the cancellation
Once cancelled, you should not be charged again for future monthly payments.
If you can’t see your monthly donation
Make sure you’re logged in using the same email address you used when setting up the monthly donation
Try refreshing the page or signing out and back in
Try an incognito/private browser window
What happens after cancellation
Your Direct Debit/monthly donation will stop going forward
Any past monthly donations already processed will remain on your giving history
If you cancel close to a scheduled payment date, one final payment may still process depending on your bank’s timing
If you’re having trouble cancelling, contact support with:
The email address on your givestar account
The charity name you donate to
A screenshot of what you see under Monthly Giving