If you're a Benefact Group or Ecclesiastical employee, you may have received a personal grant to donate to a charity of your choice. Your grant arrives as a givestar voucher — here's how to find it and use it.
Finding your voucher
If you used your Benefact personal grant last year, your grant should appear automatically in your givestar wallet. if you didn't, you will have been sent an email with an activation code to claim it.
Download the givestar app from the App Store or Google Play if you haven't already
Sign in — use the same email address associated with your Benefact Group account.
Tap the Give tab in the bottom menu
Tap the wallet icon in the top right corner
Your personal grant voucher should be listed here, ready to use
Using your grant to donate
Find the charity or fundraising page you'd like to support — search by name in the Discover tab
Tap Give Now or Make a Donation
Enter the amount (up to the value of your grant)
On the payment screen, select your Benefact personal grant voucher as your payment method
Tap Continue to complete your donation
You'll receive an email confirmation once the donation has been processed
Note: Gift Aid and platform tips are not available when donating with a voucher — these options will not appear at checkout.
Voucher not showing in your wallet?
This is the most common issue Benefact grant holders contact us about. Here's what to check:
Wrong email address — make sure you've signed in with the email address your Benefact grant was issued to. If you signed up to givestar with a personal email, your grant won't appear. Try signing out and signing back in with your work email.
Grant not yet issued — grants are issued by Benefact Group on a set schedule. If you've received a reminder email but don't yet see a voucher, it may not have been issued yet. Check the date in your grant reminder email.
Already used — vouchers can only be redeemed once. If you used your grant last year, it will no longer appear. Each year's grant is issued separately.
Account doesn't exist yet — if this is your first time using givestar, you may need to create an account with your work email first before the voucher will appear in your wallet.
If you've checked all of the above and your voucher still isn't showing, contact us at support@givestar.io with your full name and work email address and we'll look into it.
Having trouble logging in?
Many Benefact users contact us because they can't sign in. The most common reason is using a personal email instead of their work email — see our account access troubleshooting article for help.
If your company's network or firewall is blocking the givestar app, try switching to mobile data or accessing givestar.io on your personal device instead.