If a staff member has left, retired, or moved on and they were the primary admin on your charity's givestar account, here's how to transfer access to a new person.
How to request a charity admin transfer
Admin transfers are handled by our support team. To request one:
Email support@givestar.io with the subject line: Charity admin transfer request
Include the following:
Your charity name and registration number
The email address of the current admin (if known)
The full name and email address of the new admin
Your role at the charity and confirmation you are authorised to make this request
We may ask you to verify your identity or authority before making changes — this is to protect your charity's account
Once verified, we'll transfer admin access and the new admin will receive a login invitation
Please note that the new admin must create an account on https://givestar.io before being added
Can I be added as a new user without a givestar io account?
No — You will need to create an account on https://givestar.io before being added as a user.
Can I add an additional admin without removing the existing one?
Yes — if you'd like to add a second admin to your charity account without removing the current one, include this in your request and we'll add them as an additional admin user.
What if the previous admin is no longer contactable?
If the original admin has left and you can't access their email account, we'll carry out additional verification to confirm your authority over the charity before making any changes. This may include asking for proof of your role (e.g. a letter from your charity's board or trustees).
How long does it take?
Most admin transfers are completed within 1–2 working days of receiving all required information.
Need help urgently?
If your charity has funds held on givestar and you can't access the account to complete onboarding, flag this in your email and we'll prioritise your request.