Quick Answer
Seeing the same tracking update for a few days can be frustrating, but it's usually completely normal.
Packages often travel between carrier facilities without being scanned, so your tracking may not update even though your order is still moving.
Why does this happen?
Tracking updates may pause because:
Your package is between carrier facilities.
The carrier hasn't scanned it yet.
Weather or transportation delays.
Increased shipping volume.
In most cases, tracking updates resume within 24-72 hours.
When should I reach out?
If your tracking hasn't updated for more than 5 business days, contact us with your order number and we'll be happy to look into it.