It can be frustrating when your tracking hasn't changed for a while, but in many cases, your package is still moving behind the scenes.
Carriers don't always scan packages at every stop, so it's normal to see a pause in tracking updates.
Why does this happen?
Some common reasons include:
Carrier processing delays
Weather conditions
Customs inspections (for international orders)
High shipping volumes
Transportation delays
What should I do?
We recommend giving the carrier another up to 5 business days to update your tracking.
If there hasn't been any movement after 5 business days, contact us with your order number and we'll gladly look into it for you.