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My package says "Delivered," but I didn't receive it.

We know seeing "Delivered" without your package in hand can be stressful. Don't panic just yet. 💛

Sometimes carriers mark packages as delivered a little early, and they arrive within the next 24-48 hours.


Before reaching out

A few quick things to check:

  • Around your front door, mailbox, reception, or other safe delivery locations

  • With anyone in your household

  • With a neighbor who may have accepted the package

  • Any delivery notices left by the carrier

You can also contact your local carrier to see if they have additional delivery details.


Still can't find it?

If your package still hasn't shown up after 72 hours, contact our team with your order number and we'll help you figure out the next steps.

We've got you.

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