If your tracking says "Returned to Sender," it means the carrier wasn't able to complete the delivery and is sending your package back to us.
We know that's frustrating, but we'll help get things sorted.
Why does this happen?
A package may be returned because:
The shipping address was incomplete or incorrect.
The carrier couldn't access the delivery location.
Multiple delivery attempts weren't successful.
The package was refused upon delivery.
What happens next?
Once the package arrives back at our warehouse, our team will review your order and reach out with the available options, which may include reshipping your order or issuing a refund based on our policy.
If you notice your package is already being returned, feel free to contact us so we can help speed things along.