SMS Marketing (Engagement Module)
You can now reach your customers via SMS in addition to email - using the same powerful broadcasts and automations available in the Engagement module.
What you can do:
Send SMS broadcasts to your customer list
Create automated SMS campaigns (e.g., abandoned cart reminders)
Manage SMS alongside email within the Engagement module
Getting started - To send SMS, you'll need to apply for a dedicated SMS number:
Go to Engagement
Click the Settings (gear icon)
Select SMS
Complete the application form with your business details
Once submitted, your application will be reviewed and a dedicated number will be issued.
Important notes:
Your SMS marketing number is separate from your transactional SMS number
SMS can only be sent to customers who have opted in
Applying for a number is free; usage is billed by volume
Cancellation & Decline Communications
When canceling an invoice or declining a reservation, you'll now see a single, consolidated confirmation modal.
The updated modal includes:
A summary of the applicable cancellation policy
Notification settings showing who will be notified
The pet owner's info card
Cancellation Notification Controls
Admins can now control how cancellation notifications are sent when an admin user cancels - no more one-size-fits-all behavior. Under Confirmations, you can set each admin initiated cancellation notification to one of three options:
Always notify — notification is sent automatically
Never notify — notification is suppressed
Prompt — you'll be asked at the time of the action
The "Prompt" option is currently available for order cancellations. Additional action types will be supported in upcoming releases.
Quick Walk-In Check-In
A new streamlined check-in flow is now available for walk-in customers. Instead of going through the full booking process, staff can use Quick Walk-In to:
Search for the pet owner
Select a service
Confirm and check the pet in directly from the dashboard
The pet will be marked as checked in immediately, skipping the payments page.
Multiple Grooming Invoices on a Single Boarding Reservation
It's now possible to add more than one grooming invoice to the same boarding reservation for the same pet.
During the initial booking flow, it is still only possible to add one groom to the stay. Once booked, additional grooms can be added and scheduled.