The Chat feature in Groovio allows you to communicate directly with students, either individually or in group chats. This feature makes it easy to share updates, provide support, or organize group communications within your studio.
Accessing the Chat Feature
To start chatting, go to Groovio > Chat. From here, you can either initiate a chat with a single student or create a group chat with multiple participants.
Chat Capabilities
In the Chat view, you have several options for communication:
Start a Chat with a Student: Begin a private conversation with any student for one-on-one communication.
Create a Group Chat: Set up a group chat with multiple students for team-based communication or announcements.
Send Media and Documents: Share photos, videos or documents directly within the chat to provide additional resources or materials.
Text Messaging: Send text-based messages to communicate important updates, instructions, or just to stay connected.
Downloading Media: Media can be downloaded by selecting the "Download" button next to the media file.
Mark Chat as Unread: Using the 3 dot menu button on a chat in the list, you can mark it as unread
Photo and Video Limits in Chat
There is no limit on the number of photos or videos you can send in a chat or group chat, and it does not depend on your plan tier. Each photo or video is sent as its own message, so you can keep sending as many as you need.
The "up to 5 images or videos" limit you may see elsewhere in Groovio applies only to the Images & Videos gallery on a class template (Manage Studio > Classes). It does not apply to Chat.
Tips for sending lots of videos:
Videos are much larger than photos and take longer to upload. Keep the app open on the chat until each video has finished uploading. Closing the app or switching away mid-upload can leave the video stuck as "uploading".
If you're sending many videos, send them a few at a time and let each batch finish, rather than selecting a large number in quick succession.
If a video shows as failed or never finishes uploading, simply send it again.
The Chat feature in Groovio offers a convenient way to manage communications with students, making it easy to keep everyone informed and engaged.