Where to find Activity History
Activity History is located inside the Work Order details, just below the Work Order Notes section.
You can open the Work Order details from:
(click into the work order)
Customer Profile
Work Order Review
Route Manager
What we track in Work Order Activity History
Activity History captures updates made to the following Work Order fields and items:
Exceptions
Exception notes
Work order date
Work order action
Work order purchase order
Work order general fees
Work order status (driver and/or office status updates)
Work order notes
Disposal tickets attached to the work order
Work order invoice status, including:
Not ready for invoice → Ready for invoice → Invoiced
“Unknown User” entries (what that means)
If an activity entry shows Unknown User, it usually means one of the following:
The update occurred before activity history tracking was available, or
The update was made by a system automation (for example, bulk invoicing).