This step-by-step guide walks users through the entire extraction process, including downloading and opening the Hearsay Extractor, connecting the device, selecting a save location, and running the collection.
Complete these steps before starting your collection
Make sure the following setup steps are complete before beginning your iPhone extraction:
Step 1: Open the Hearsay Extractor
Open the Hearsay Extractor application that you downloaded to your computer. Copy and paste the extraction code from the case dashboard into the app and click Enter.
Step 2: Select your type of device.
Click iPhone.
Step 3: Plug in your phone to the computer and unlock it
Plug your phone into the computer using a USB cable and unlock it. If you receive a popup asking you to trust the computer, tap Trust if prompted.
Issues connecting your iPhone to your computer? Click here for assistance.
Step 4: Select save location
The extraction is saved locally to the location you choose. No data is shared or uploaded until you choose to share it at the final step.
By default, the save location is your computer (or the last used location if you've run an extraction before). If your computer has enough storage, click Start Backup.
If not, click the Browse button to select a different location.
Click here for help with selecting an alternate save location.
Step 5: Enter Pin
The custodian will be prompted to enter the phone’s password directly on the device to grant permission to begin the extraction.
Step 6: Wait about an hour while the Hearsay Extractor runs
Once the time and loading bars appear, the extraction has successfully started.
The extraction time will vary based on the amount of data on the phone, the computer’s performance, the USB connection, and the save location.
Plan for the process to take at least an hour, though it may be faster or slower depending on your hardware.
When you see the message Device backup is now completed, the extraction is complete and the phone can be unplugged.
Click Okay to proceed with selecting and sharing messages.
Next steps
Once your extraction is complete, continue to one of the following articles based on how you'd like to share the data: