If you’re requesting a refund, you have two options:
Refunds and account credits are available as options to resolve unintentional charges.
Talk to a live agent In this chat window, type: Speak to an agent You’ll be redirected to a live agent who can help you with your refund request.
Email our team Send an email to support@helloatas.io with: details about the charged amount, including confirming the transaction has processed completely, and accurate documentation for the store URL or associated account email for precise support.
The reason you’re requesting a refund
Your store URL, or the email address associated with your store
Additionally, charges must be confirmed as fully processed to proceed with the refund request.
We’ll review your request within 24 hours and get back to you as soon as possible.
Refunds will only be issued for fully processed charges as per the refund eligibility criteria, ensuring smoother and quicker processing for valid cases.