Atlas does not charge you directly. All billing is managed by Shopify, and all Atlas subscription charges appear on your Shopify invoice alongside other app and platform fees. If you're seeing a charge that looks unexpected, there's usually a straightforward explanation.
In this article:
I was charged twice
If you see what looks like a double charge, it's most likely due to the way Shopify's billing cycles work. App charges are billed on a fixed 30-day cycle, which may not align with your Shopify store's subscription billing date.
This can create the appearance of being charged twice, even though each charge reflects a separate billing period. Check the service dates on each invoice line item to confirm they cover different periods.
I was charged more than expected
Atlas uses usage-based pricing. Your base plan is $39/month, but additional charges are applied automatically if your store exceeds the included usage limits for published pages, AI photos, bundler revenue, or cart orders.
If your invoice total is higher than $39, check the Usage & billing tab in the Atlas app under Subscription. This will show you exactly which categories exceeded the base tier and what additional charges were applied.
For a full breakdown of every tier and its pricing, see [Atlas usage rates and tiers].
ℹ️ Usage-based charges are authorized by the spending limit you approved when installing Atlas. They are not separate charges requiring additional permission.
Atlas charged me without my permission
All Atlas charges go through Shopify's secure billing system. When you install the Atlas app, Shopify presents a clear approval screen that shows the plan name and pricing, the spending limit for usage-based charges, the trial period details, and a confirmation button before any charges are approved.
Atlas cannot activate billing without this confirmation. Once you approve, Shopify sends a confirmation email to the store owner's registered email address.
If you believe you were charged without authorizing a subscription, check your Shopify billing email and app approval history, then contact Shopify Support for a full breakdown.
💡 All Shopify apps follow the same billing system. The app itself does not have access to your payment method or billing dates. Only Shopify processes the actual charges.
What to do if something still looks wrong
In your Shopify admin, go to Settings → Billing and review your recent invoices.
Click on the Atlas charge to check the service period and charge breakdown.
In the Atlas app, go to Subscription → Usage & billing to compare your usage with the invoice.
If the charges still don't match what you expected, reach out to the Atlas support team through live chat by typing "Talk to agent" in the chat window, or by emailing support@helloatlas.io.
For billing disputes related to Shopify's payment processing, you can also contact Shopify Support.
Next steps
To understand how Atlas usage-based pricing works, see [Atlas usage rates and tiers].