Atlas does not charge you directly. All billing is managed by Shopify, and all Atlas subscription charges appear on your Shopify invoice alongside other app or platform fees.
I was charged twice by the Atlas app
If you see what looks like a double charge, it's likely due to the way Shopify’s billing cycles work. App charges are billed on a fixed 30-day cycle, which may overlap with your Shopify store’s subscription billing date.
This can create the appearance of being charged twice — even though each charge reflects a new billing period.
What to do:
If you believe you’ve been charged incorrectly, please reach out to Shopify Support, as only they can access your store’s billing records and payment method.
You can learn more about how Shopify billing works in Shopify’s Help Center.
Atlas charged me without my permission
All Atlas charges go through Shopify’s secure billing system. When you install the Atlas app and start a paid plan, Shopify presents a clear prompt with:
The plan name and pricing
The date of the first charge
A confirmation button before charges are approved
Once you accept this prompt, Shopify sends a confirmation email to the store owner's registered email address.
Atlas cannot and does not activate billing without this confirmation.
What to do:
If you believe you were charged without authorizing a subscription, please check your Shopify billing email and app approval history, then contact Shopify Support for a full breakdown.
Tip: All Shopify apps follow the same billing system — the app itself does not have access to your payment method or billing dates.