Subscription & Billing
Manage your Atlas subscription, billing, upgrades, cancellations, and refunds.
One-Time Payment for Atlas ThemeOne-Time Payment for Atlas Theme
What is Atlas' policy for uninstalling and reinstalling the app during free trials?
How do I skip, resume, or restart store setup in Shopify's Atlas app?
Managing Your Subscription
For users who want to upgrade, downgrade, or cancel.
How do I cancel my subscription?How do I cancel my subscription? How do I unsubscribe from Atlas?
Understanding Your Atlas SubscriptionHow does Atlas subscription work?
Can I transfer my Atlas subscription to another Shopify store?Can I use my Atlas subscription on other Shopify stores?
If I cancel my subscription, do I get to keep my store?If I cancel my subscription, do I get to keep my store?
Billing and Charges
How billing works, including Shopify's role
If I uninstall Atlas, will I continue to be charged?Will I still be billed after removing the Atlas app?
Why was I charged twice or without my permission?Why am I seeing unexpected or duplicate charges from Atlas?
How does billing work with Atlas?Why am I being charged the way I am?
Can I get a refund?How can I get a refund?
Trials, Credits & App Access
Everything related to trials, credits, and pausing your store.
Does Atlas have a free trial?Can I try Atlas with a free trial?
What will happen to the Atlas app when I pause my Shopify store?Will I still be charged if I pause my store?
Do Atlas features have usage limits?Does Atlas usage has any limits?