Atlas uses Shopify's built-in billing system. Instead of being charged separately, your Atlas charges are added directly to your existing Shopify invoice. This means you get a single bill for everything, managed entirely through Shopify.
In this article:
How billing works
When you're charged
Where to view your billing details
Atlas pricing
What happens if you uninstall Atlas
What happens if you reinstall Atlas
Handling incorrect or unwanted charges
Tips to avoid unexpected charges
How billing works
When you subscribe to Atlas, Shopify adds the cost of your plan to your main Shopify invoice. This means:
You don't receive a separate charge or invoice from Atlas.
All app charges (including Atlas) are combined into one bill issued by Shopify.
You'll see "Atlas: AI Store Builder" listed under App Charges in your Shopify billing section.
Why does Shopify handle billing? Shopify manages billing for all apps on the Shopify App Store. This keeps your payments secure and handled in one place, gives you a single invoice for all apps and services, and lets you track and manage subscriptions directly from your Shopify admin. You can learn more about how Shopify handles app billing in their official documentation.
When you're charged
Your first Atlas charge is approved immediately when you subscribe. This charge is then rolled into your Shopify invoice, which is generated at the end of your Shopify billing cycle.
After that, Atlas renews automatically every 30 days unless you cancel. All future charges appear in your Shopify invoice alongside any other app or platform fees.
Where to view your billing details
To view your billing cycle, payment history, and upcoming charges:
Go to your Shopify Admin.
Click Settings → Billing.
Select the invoice you want to review and click on it.
Look for Atlas: AI Store Builder under the app charges.
Atlas pricing
Atlas offers two billing options:
Monthly plan: The base cost is $49 USD/month. Atlas uses a fair pricing system. If your store generates more than $5,000 in added revenue through Atlas tools (Cart Upsell, Bundler, Sales Pages, AI Product Photos) during a given month, the cost for that month will be $99 USD instead. This only applies to the months where your added revenue from those tools exceeds the $5,000 threshold. In months where it doesn't, you'll continue paying $49.
Annual plan: The annual plan locks in your rate for the full year. If you're planning to use Atlas long-term, this is generally the better option since it offers savings and a consistent billing amount.
What happens if you uninstall Atlas
This is where Shopify billing works differently than you might expect.
When you uninstall Atlas:
Your subscription is cancelled immediately.
Your access to all Atlas features is revoked instantly.
You do not receive a refund or credit for unused days in your billing cycle.
There is no grace period.
Your Atlas theme will remain in your Shopify account as long as you don't manually delete it. All of your Atlas feature configurations are saved on our servers and will be available if you resubscribe. For a full breakdown of what gets preserved, refer to our If I cancel my subscription, do I get to keep my store? article.
Important: uninstalling is not a way to "pause" your subscription. If you need to take a break or are experiencing issues, reach out to our team first. We're happy to help troubleshoot before you make a decision.
What happens if you reinstall Atlas
If you reinstall Atlas after uninstalling, you'll need to approve a brand new subscription. Your previous subscription does not resume. Here's what that means:
You'll be charged from day one of a new 30-day billing cycle.
Your billing date resets to the date you resubscribe. For example, if you reactivate on the 15th, your next billing date will be the 15th of the following month.
If you uninstall and reinstall within the same month, you may be charged twice since Shopify treats these as two separate subscriptions.
If a duplicate charge occurs, contact our team through live chat by typing "Speak to an agent" in the chat window, or by emailing us at support@helloatlas.io, and we'll resolve it for you.
Handling incorrect or unwanted charges
If you notice a charge that doesn't look right, here's how to resolve it:
Let the invoice process. Shopify requires the payment to be fully completed before any refund or credit action can be taken.
Contact our support team. Once the charge has been processed, reach out to us through live chat or at support@helloatlas.io. We can issue a refund or apply a credit toward future charges.
Refunds typically appear in your account within 5 to 10 business days after being processed. If you don't see the refund within that timeframe, check with your bank or payment provider, as processing times can vary.
For more details on refund and credit eligibility, refer to our [Can I get a refund?] article.
Tips to avoid unexpected charges
Don't uninstall to pause. There's no way to pause a Shopify app subscription. Uninstalling means immediate cancellation with no refund for unused time. If you need a break, talk to us first.
Contact us before uninstalling. If you're having issues with the app, we can troubleshoot with you before you decide to cancel.
Watch your annual renewal date. If you're on an annual plan and thinking about switching or cancelling, do so before your renewal date to avoid being charged for another year.