Who this is for: Hosts who claim Special Project jobs.
What is this job about?
A Special Project is a one-off job where you help Landing with a specific request, such as a task in a home or an errand for a Landing team member. Every Special Project is different, so the details of the work are in the job description.
Read the job description before you set off, and ask Landing in the chat if anything is unclear. If the job description has no instructions, reach out to Landing through the chat and get them before you start.
What do I need before I start?
Before you set off, check you have everything in this table. The time is a guide, since each project is different.
Credential | General Host credential |
How long it takes | About 1 hour |
What to bring | Your PEX Card and your cleaning kit. See What is a PEX Card? and Building Your Host Cleaning Kit. |
Access | Read the access instructions in your job before you go. If there is a key pickup or a key release, go there first. See Getting In. |
Don't skip these
Complete every task in the Host App as instructed, and upload the photos each task asks for. A job is not complete until every task is done. Pay particular attention to these:
1. "Job Instructions." Follow the instructions in the job description. If there are none, reach out to Landing through the chat for them. Only use your PEX Card for purchases the instructions ask for.
2. "Quality Control Photo 1, 2, and 3." Upload photos that clearly show the work you did, since they are Landing's record of the project.
3. "Key Picture." Lock the door, return the key to where you picked it up, and upload a photo of it. If the home was unlocked with the keys inside, return a key to the location in the access instructions, usually a KeyNest. See Getting In.
What if something is not right?
The project takes you to a home where a member lives. Text the member through the Host App when you arrive at the property, and knock before you go in.
The project is bigger than expected or needs a purchase the instructions did not mention. Let Landing know before you go further, so Landing can confirm the next step.