Who this is for: Hosts and Cleaning Companies with a cleaning credential.
What is this job about?
This is a turnover cleaning after a member who stayed in the home for less than 30 nights. You fully clean the home, wash the linens, and stage every room, so it is spotless and ready for the next member to move in. See Landing Cleaning Standards.
This is a critical job, so if you cannot make it, let Landing know as early as you can, because you cannot release it yourself inside 24 hours of the start time.
What do I need before I start?
Before you head to the home, check you have everything in this table. The times are a guide for each home size.
Credential | Cleaning credential |
How long it takes | About 2 hours for a 1 bedroom home, 3 hours for a 2 bedroom home, 4 hours for a 3 bedroom home, and 5 hours for a 4 bedroom home |
What to bring | Your cleaning kit, stain remover, a lint roller, pet stain and odor eliminator, a step stool, and your PEX Card. A carpet cleaning machine is recommended. See Building Your Host Cleaning Kit. |
Access | Read the access instructions in your job before you arrive, and check whether the keys are at a third party location. See Getting In. |
Don't skip these
Complete every task in the Host App as instructed, and upload the photos each task asks for. A job is not complete until every task is done. Pay particular attention to these:
"Key Inventory." Report every key and access item, both the ones inside the home and the ones you used to get in. This task is required, and the count must match your photo.
"Inspect the Home for Member Items" and "Check Vases." Check the usual spots and inside the vases, and let Landing know about anything the last member left behind. See Items Left Behind by a Member.
"Home Inspection." Complete the Home Condition form before you leave the home.
"Before You Leave - Video." If Landing asks you for a video of the cleaned home, record and upload it using the link sent in the chat. Skipping it can add a strike.
What if something is not right?
Linens are stained or damaged. Treat the stains before washing. If they are still stained afterwards, or damaged, send photos to Landing through the chat.
There is no washer or dryer in the home or at the property. Let Landing know before you start the laundry.
Housewares are missing. If the inventory form did not appear earlier in the job, fill out "Inventory the Housewares," and ask Landing in the chat if you have questions. See Houseware Inventory & Room Location.
The home needs more than a standard turnover. Let Landing know through the chat. See Excessive Cleaning Issues.