We are pleased to offer a 365-day return policy for customers worldwide. This extended return window is designed to give you the confidence and flexibility to try your new furniture at home, ensuring it fits perfectly with your space and lifestyle.
We proudly stand behind the craftsmanship and quality of every piece. While most of our customers are satisfied with their purchase, we understand that returns may occasionally be necessary. We accept returns that meet our eligibility criteria, outlined below.
Shipping fees are non-refundable. If your order qualified for free shipping, the actual shipping expense covered by us will be deducted from your refund. All returns must pass inspection before approval.
Return Eligibility Requirements
To qualify for a return, the item must meet all of the following conditions:
The item must be in new condition, unused, and free from damage or wear.
The item must be returned in its original packaging, including all internal padding, wrapping, and materials.
The packaging must be undamaged and intact to ensure safe transport back to our facility.
The return request must be submitted within 365 days of the delivery date.
Items showing signs of use, stains, scratches, assembly, or alteration are not eligible for return.
For claims involving product damage, missing parts, or defects, an unboxing video is required as part of the review process.
Return Approval Process
Each return is subject to inspection. We reserve the right to deny a return request if:
The product does not meet the eligibility criteria
The item was returned without proper packaging
The damage or condition occurred after delivery due to customer use or mishandling
Restocking Fee and Refund Conditions
We apply a 20% restocking fee to most returns to cover inspection, repackaging, and handling costs.
Exceptions apply for early return requests:
100% refund (no restocking fee) is available only if:
The return request is made within 14 days after delivery, and
The item is in unused, original condition, and
Returned in undamaged original packaging
Returns requested after 14 days will be refunded minus the 20% restocking fee.
Return Shipping & Refund Breakdown
Return shipping is the customer’s responsibility and will be deducted from the refund.
Refunds will be issued for the item subtotal and applicable taxes only.
Original shipping fees and return shipping costs are non-refundable.
Refunds will be processed within 5–10 business days after the item has been received and passed inspection.
Refunds will be issued to the original payment method used at checkout.
Cancellations & Order Changes
Within 12 Hours of Order Placement
Orders canceled within 12 hours and before processing begins will receive a full refund.
After 12 Hours of Order Placement
Orders canceled after 12 hours and before warehouse processing will incur a 5% administrative processing fee, deducted from the refund.
Non-Cancellable & Non-Returnable Items
The following items are final sale and not eligible for return or cancellation after order confirmation:
Custom or made-to-order furniture
Items manufactured based on customer specifications or special requests
Items altered or modified at customer request
Bulk orders (orders with 5 or more items)
Please confirm all specifications and order details carefully before placing your order.
Bulk Order Policy
Orders of 5 or more items are classified as bulk orders. These are non-cancellable and non-refundable once confirmed. Bulk orders are prioritized for processing and delivery, and may include scheduling flexibility and separate logistics handling.
Packaging & Delivery Claims
By signing the Proof of Delivery (POD), you confirm that the item was delivered in acceptable condition. Please follow these steps:
Inspect packaging before signing the delivery receipt
If you notice visible damage, request the carrier to note it on the POD
Take photos or video of the damaged packaging before accepting delivery
If you reject the delivery, notify support immediately
Claims for packaging damage will not be accepted after POD is signed without any note of damage.
Missed Delivery Policy
If you are unavailable during the agreed delivery window, a missed delivery fee will apply to cover the cost of re-routing, rescheduling, or returning the shipment.
We recommend ensuring someone aged 18 or older is available to receive and inspect the delivery.
How to Start a Return
To initiate a return, please contact our support team with the following details:
Order number
Reason for return
Photos or videos (if applicable)
Unboxing video for damage or defect claims
Once your return is approved, we’ll provide you with shipping instructions and the return label (if available).
Need Assistance?
Our customer support team is ready to help you at every step of the return process.
For more information or assistance, please contact us at hello@sofatica.com or through live chat.