Are there any restrictions on the types of flights I can redeem?
Are there any restrictions on the types of flights I can redeem?
Nope. You can redeem any type of flight as long as you have a receipt
How do I know if my flight bookings is eligible?
How do I know if my flight bookings is eligible?
Redemption is only available for the total amount stated on the receipt, including taxes and surcharges. Partial redemptions are not supported at this time.
FlyAnywhere only accepts redemption requests for commercial tickets. Award tickets are ineligible, and you cannot redeem Max Miles for the cash portion of such bookings.
If your commercial ticket is partially paid with a non-cash method (e.g., United TravelBank or airline credits), you can only redeem Max Miles for the portion paid in cash.
Heymax reserves the right to decline any redemption requests that do not comply with these guidelines or our terms and conditions.
Can I redeem my flight on the same day as my booking?
Can I redeem my flight on the same day as my booking?
Yes! As long as you have the proof of transaction for your flight ticket, you can claim the ticket using Max Miles!
Can I redeem other people’s flight bookings?
Can I redeem other people’s flight bookings?
Yes, you can redeem flights on behalf of friends and family.
Is there a deadline to which I must submit my redemption request for the flight i took?
Is there a deadline to which I must submit my redemption request for the flight i took?
The deadline for you to make a redemption request for any if your past flights is up to 1 month after the date of your flight booking.
Example: If you are making your redemption request on 31st Jan 2025, you may only upload booking receipts for flights booked up to the month prior, which would be latest 1st Dec 2024. Bookings made on 30th Nov 2024 and prior, will not be accepted.
Can I make multiple redemption requests with the same receipt
Can I make multiple redemption requests with the same receipt
No. Each flight receipt can only be redeemed once. heymax reserves the right to terminate the account with no refunds on max miles earned should there be users caught redeeming the same flight receipt multiple times.
Can I redeem my hotel stay?
Can I redeem my hotel stay?
Currently we will only be processing flight ticket purchases but do stay tuned for our updates. We might open the option to redeem your hotel stay!
Can I make my purchase in any currency?
Can I make my purchase in any currency?
Yes. If your purchase is made in a currency other than SGD, we will convert it to SGD at the spot rate at the point of processing and credit it to you via PayNow.
What if my receipt contains multiple flight bookings?
What if my receipt contains multiple flight bookings?
For now, you can only redeem the full amount of the receipt. If you’d like to redeem only a single flight out of a group booking, we recommend making the booking separately.
Stay tuned for updates to enable partial redemptions in the near future.