Our Change Request Form and Custom Report Request Form have been updated, and new links have been embedded in our Help Widget.

Access these via the Help Widget by selecting 'Contact Us'.

The Weekly Entitlements edit page and grid expand now show the PIAWE History values used to calculate that week (jurisdictional specific fields will show). These fields are read-only.

This can be used to help you know what values have been used in the calculations.

The Payments Approval page has been split into two separate pages - Other Payments and Weekly Payments.

This has been done to have standardised columns, matching what is on the Injury record Payment page, to display more meaningful information.

There are two new Account Settings in the Financials area to allow Nulled Weekly and Other Payments to display on the Approvals pages, and subsequently be approved.

The filter panel on all Approvals pages now have the option to 'Clear' out the selected filters on the filter panel.

The Claim Costs Import Template has had the link to the Help Centre updated and some slight wording changes on the Instructions page.

The new version of the HII Initial Notification form is now available in the system.

The new version of the Trinity Initial Notification form is now available in the system.

The Injured Worker Age field can now be added to the Injury Details page. This is so users do not need to navigate back to the Injury Summary Page to view the worker's age.

If you would like this added to the Injury Details page in your account, please reach out to our support team via the Help Widget. Please note, only account key contacts are able to request changes like this.

Before: The link from the Injury Summary page to the incident in Donesafe was not working.

After: Bug fixed. As part of this, the user will need to log in to Donesafe if they haven't already (they will no longer be logged in automatically).

Before: Some clients' HR data import was timing out when trying to log the User Activity.

After: Bug fixed.

Before: The Claim Export was sometimes timing out in large Injury records when the 'Payments' option was selected.

After: Bug fixed. The performance of the Payments Claim Export has been improved.

Before: The Claim Costs import wasn't updating the TOOCs on the Injury record.

After: Bug fixed. The Claim Costs import will now set the TOOCs value on the Injury if they were previously blank. But if there is a value already selected, it won't get overwritten by the Claim Cost import.

Before: There were some issues with the WA Payroll PIWRI (27+ weeks) field, mostly relating to the rounding of the 85% minimum.

After: Bug fixed

Before: The Payment Approvals page was sometimes approving all Payments instead of just the filtered list. This occurred when the grid was filtered by Policy, and then the user ticked 'Select All', and then unticked one Payment.

After: Bug fixed.

Before: Users were able to null the same Payment multiple times if they had it open in multiple tabs or if two users tried to null the same Payment at the same time.

After: Bug fixed. Payments can only be nulled once.

Before: The NIDS Claim Data pages allowed a WPI Percentage of 0, but the NIDS Submission Check did not.

After: Updated the Claim Data page to match the submission check. If a 'Whole Person Impairment' other than 'Nil' is selected, then the 'WPI Percentage(%)' must be greater than 0.

Before: Some ACT SI Weekly Payment types had the same Payment Code (01).

After: ACT Weekly Payment codes have been fixed.

Further updates have been made to improve Comcare Submissions and how Cost Centres are captured where an account has multiple Comcare Licences.

Before: Invalid characters entered on the injury were being included in the NSW SI Submission File. This was causing errors as the regulator does not accept non-ASCII characters.

After: Added a submission check to ensure the Injury Description and Incident Description fields don't include non-ASCII characters.

Before: Users were able to select withdrawn providers when adding a NSW SI Service Provision.

After: Bug fixed. Providers with an end date prior to the Service Provision's start or end date will not be able to be selected.

Before: When adding a VIC SI payment via the 'Recent Transactions' dropdown, the VICServiceProviderName was not being saved for the first Line Item.

After: Bug fixed.

Before: The Weekly Summary Report process was timing out for accounts with large data sets.

After: Bug fixed.