New Features and Enhancements
Current Focus | User Efficiency
Each release in 2026, we are focusing on improvements to make your daily work life easier. Keep an eye on this section of the Release Notes for updates on these specific changes.
Open in a New Tab
To make navigating the system easier and to support our users who have many things to do at the same time, the ability to right-click and open in a new tab (or window) has been added to multiple parts of the system. This includes:
Pages from the Injury side menu
Settings Cog
Pages from the Mega Menu (e.g. Injury Register, Approvals pages)
Search Bar results
*Note: page timeout limits will apply like normal. If a user is timed out due to inactivity of one open tab or window, this will result in the user being logged out of all tabs and windows. We recommend closing a tab or window once you have finished what you need to do on that page.
Edit Weekly Payments
Weekly Payments are now able to be edited. This allows users to update values in the Date Paid field, Comments field and update Attachments. All other fields are read-only.
Send SMS Improvements
The send SMS page has a read-only mobile number populated for the Injured Worker. The SMS will now be sent successfully when there are rounded brackets included in the mobile number.
This will reduce the need to edit this phone number in the Injured Worker Contact page.
Creditor Address Character Limit
A character limit has been added to the Creditor Address field. This has been introduced to prevent issues with Imprest Files (bank files).
Creditor Account Number
Where spaces have been added to Creditor Account Numbers, these are now trimmed when saved. This has been introduced to prevent issues with Imprest Files (bank files).
Comcare Self Insurance | Other Payment Codes
The Reference dropdown field on the Comcare Other Payment page now includes the Act Year.
NIDS Self Insurance | Other Payments
NIDS is WA, ACT and TAS Self Insurance.
The 'General Practitioner' provider on the NIDS Other Payment page has been renamed to 'Medical Practitioner', to match the specs and prevent confusion.
Suburb Data Refresh
The suburb dropdowns have been refreshed with the latest data from Australia Post.
Bug Fixes
Claim Export Timeouts
Before: Some Claim Exports were timing out due to the number of Activity Log records, even when the Claim Export didn't include User Activity.
After: Bug fixed. When User Activity is not included in the Claim Export, the Claim Export will run faster and will fail less often.
We are continuing to work on improving the performance of the Claim Export function, especially for large records.
'Medical Certificate is required' Task Bug
Before: Sometimes, when editing an older Medical Certificate, the 'Medical Certificate is required' task was being regenerated based on the older Medical Certificate.
After: Bug fixed. The 'Medical Certificate is required' task will always be based on the 'Current' Medical Certificate.
PDF Upload Issue
Before: Sometimes, when uploading multiple large PDFs at once, a 'PDF file fails to process' error would appear.
After: Bug fixed.
Add Payment | Invoice Number Character Length
Two issues were found associated with the Invoice Number Field.
When adding a Payment with an Invoice Number that is too long, the field was highlighted red, but no validation message appeared.
The Invoice Number character length limit was not enforced when using the 'Recent Transactions' dropdown.
After: Both bugs fixed.
Add Payment | Invoice Received Issue
Before: When the Invoice Received date was hidden via the Payment Field Settings, a value (today's date) was still being saved automatically when adding an Other Payment.
After: Bug fixed. A default value will not be saved when the Invoice Received field is hidden.
Add Payment | Attachment Prepopulation Issue
Before: The Add Payment page was sometimes prepopulating previously viewed inbox attachments into the Attachments section.
After: Bug fixed.
NSW Self Insurance | Other Payment - WPI001
Before: When adding a WPI001 payment in NSW SI, the validation message was not working correctly - it would only show if both the Permanent Impairment and Assessed Paid PI fields were 0 (on the Claim Data page).
There was also no submission check for the Assessed Paid PI field.
After: Bug fixed.
The validation message will appear if either the Permanent Impairment or Assessed Paid PI field is 0.
Added a submission check for the Assessed Paid PI field.
NSW Self Insurance | 'Early Contact Required' Task
Before: The 'Early Contact Required' task in NSW SI was due 3 calendar days after the Significant Injury Date, which didn't match the specs.
After: Bug fixed. The task will now be due 3 weekdays after the Significant Injury Date.
NSW Self Insurance | 'First IM Plan required' Task
Before: The 'First IM Plan Required' task in NSW SI was due 28 days after the Significant Injury date, which didn't match the specifications.
After: Bug fixed. The task will now be due 21 days after the Significant Injury date.
TAS Scheme | 'Liability Decision required' Task
Before: The 'Liability Decision Required' task for TAS non-SI was due 14 days after the Claim Submitted date, which didn't match the specs.
After: Bug fixed. The task will now be due 84 days after the Claim Submitted date.