The Submission Errors page is designed to help you fix errors your regulator may have identified. This feature is currently available for NSW, SA & VIC self-insured clients and can be accessed by client-admin users or custom users with added permissions.
This provides the ability to identify the claims that need to be corrected and included in the next submission.
To access the Error Report function go to Main Menu > Workflows > Submission Errors
Once you are on the Submission Errors page, you will notice the page is segmented into 'tabs' divided into an All tab, followed by your self-insurance policies allowing you to see all errors within your account or errors by Policy. To change the view, simply click on the heading.
Uploading your Error Report
To upload an error report, click on the blue Upload button.
A pop-up will appear where you can select the relevant Policy, and attach your error report/s. Remember to click the "Upload" button after you have finished.
NSW self-insurers must ensure the CUMULATIVE + LOAD reports are used (CUM402, CUM403, CUM404).
Once complete, you will return to the Submission Errors page where you will see errors listed under the relevant tab.
The layout of these tabs will vary between each jurisdiction and is per the relevant specifications.
VIC EDT
For our Victorian self-insurers, the error report file is loaded directly into the system via SFTP.
To view the errors, navigate to the Submission Errors page via Main Menu > Workflows and locate your VIC self-insurance policy at the top. Any errors that require your action will be displayed in the top grid, with the return files listed in the bottom grid.
Notification that an Error File has been returned
The system can be configured to send an email notification to up to two recipients when an error or success file has been returned. This file is returned overnight after you have sent your submission file.
If you would like to set this up or check who this is going to, reach out to our Support team via the in-system widget.
Resolving Errors
Once you have successfully uploaded your error reports, any errors that require correction will be listed in the top grid within the relevant policy tab.
The grid is divided into columns to allow you to easily identify the relevant record, however, the layout changes to align with each jurisdiction's requirements. An example of how the page displays for NSW self-insurers is below.
To send any data fixes to your regulator after fixing the errors listed on the Submission Errors page, a new submission file will need to be generated and submitted. This can be completed as required.
To help users know what errors have been addressed, there is a 'Complete' column on the Submission Errors grid. Users can check this when an error has been addressed. Errors listed on the Submission Errors page will not be removed from the list once addressed (which is different to the Submission Create page).
Key things to remember
To navigate directly to the claim an error relates to click on the blue Claim ID.
Hover over text in each column to reveal further information.
Click the 'Resolve' button to take you straight to the claim, and for some errors, straight to the page within the affected record, to fix the error.
The system will advise if there are no errors for the reporting period.
You have the option to export all errors by clicking on the export icon* at the top of the grid
*NSW Self-Insurers Only
If you have identified Suspect errors in your submission error reports that you believe are incorrect or have a valid reason for being triggered, you can submit a request directly with SIRA to suppress these errors.
To assist you with creating the file, you can use the 'Generate Suppression File' option to the right of the export icon on the Submission Errors page to export a list of the Suspect errors.
For further information on requesting suppression of suspect errors, refer to our Help Centre article here.