The Claim Management menu has been designed to capture key claim information to meet specific requirements within each jurisdiction. The side-menu will change accordingly if you have different jurisdictional policies within your account.

This article will give you an overview of the side-menu options available for the Comcare self-insurance jurisdiction with links to relevant articles to review.

The Claim Data page is designed to capture claim details that must be submitted to your regulator and is divided into five sections;

To access the Claim Data page, go to the injury or claim record and select the Claim Data option underneath the Claim Management heading.

Refer to the Claim Data article for general information about this page.

The Claim Document page stores key documentation for easy reference e.g. the initial notification, register of injury, incident report, claim forms, or general correspondence.

To access the Claim Documents page, go to the injury or claim record and select the Claim Documents option underneath the Claim Management heading.

Refer to the Claim Documents article for general information about this page.

The Claim Reviews page provides an in-built system form to record any reviews undertaken throughout the life of a claim. 

To access the Claim Reviews page, go to the injury or claim record and select the Claim Reviews option underneath the Claim Management heading.

The Legal page has been designed to capture information relating to Reconsiderations, Court Proceedings and Appeals that are required to be reported to the regulator. The Legal page also allows you to capture all other legal matters for easy reference.

The Legal page is segmented to help you navigate through all the required information as well as store notes and documents relating to legal matters.

To access the Legal page, go to the injury or claim record and select the Legal option underneath the Claim Management heading.

Refer to the Legal (Comcare) article for further information about this page.

The Liability Status page presents as a read-only page for self-insured jurisdictions. The page displays all liability statuses applied throughout the life of the claim and is divided into three columns so that all updates can be easily seen (Liability Status Date, Liability Status and Date Created).

To update the liability decision on a self-insured Comcare claim, go to the Claim Data page. There are several ways to access the Claim Data page from within a record;

The Timeframes page has been designed to help capture statutory timeframes for decision-making on Comcare claims. The page can be found under the Claim Management section in the side-menu of a record.