This article will guide you through how to send Initial Notifications to iCare using the API functionality.
Admin users should first confirm that their NSW policy has been set up correctly to support the API functionality. Refer to our iCare API Integration article for guidance.
Send an Initial Notification
To complete the initial notification select the tile from the claim progress section on the injury summary page.
You will be taken to a page that mimics a PDF version of the form, where the system will prefill fields where it can.
Continue working through the form, making sure to complete all mandatory questions and fields.
Once you have finished completing the form, press Save.
Upon saving the Initial Notification, a message will pop up on your screen to confirm the claim number has been received successfully, indicating that iCare has received the injury and returned the claim number.
NOTE: Users must Complete the Initial Notification form in-system for the iCare Integration to work.
The 'Upload' option for saving a copy of an Initial Notification form will not send this attachment to iCare.
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Send Documents to iCare via API
Once iCare has returned a claim number, single documents can be sent to iCare via the same API.
To send the document to iCare, navigate to the relevant page where the document exists and click on the context menu (3 dots) to reveal the menu.
The menu will give you the option to “Send to iCare”.
Once you select this option you will be asked if you are sure you want to send the document.
After selecting 'Ok', you will see another system message confirming the document has been sent successfully.
You can send the following documents via the API to iCare;
Claim Documents
Legal Documents
Legal Notes
Medical Certificates
Invoices (Non-Self Insurance Payments)
Compensation - Weekly Entitlements
Medical Reports / Rehab Reports
RTW Plans
FAQ's
I'm unable to see the 'Send to iCare' option
I'm unable to see the 'Send to iCare' option
There could be a couple of reasons you are unable to see the 'Send to iCare' option. Check the following areas;
Has the Initial Notification been submitted to iCare via the API? This can be confirmed by going to the Summary page and confirming the Initial Notification tile has been marked with a green tick. If you click on the tile, you should also see that the 'Submitted via API' checkbox at the top of the form is selected.
Does the record have a claim number? If not, the Initial Notification may not have been submitted yet or the claim number hasn't been returned by iCare. Once this has been done, you will be able to send further documents via the iCare API.
If both of the above have been checked, reach out to our Support team via the Help widget for assistance.