If you are still at home
If you have activated your eSIM before you travel to your destination, it won’t connect to a mobile network; it can use mobile data only when connected to the correct local provider network. Not to worry, just turn off the eSIM and turn it back on once you are at your destination.
If you have arrived at your destination
Please make sure that you have done the following activation steps:
Your eSIM is turned ON for Mobile Data
You have turned ON Data Roaming
If required, you have set the correct Access Point Name (APN)
You still have data remaining (data has not been used up)
You are connected to the correct local network
How to check which is the correct network?
Devices are normally set up to automatically select the network, and sometimes, the eSIM may try to connect to the wrong network.
In the app:
Tap on the eSIM screen (the icon in the middle of the bottom menu),
Then tap on the ℹ️icon on your eSIM
In the General Information section, you will see the network
On your phone:
Go to your eSIM
Toggle OFF ‘Automatically select network’
Manually choose the network with the best signal
You should now see the network speed on the top right corner of your device and the eSIM status in the app should change to ‘🟢Active’.
If all of the above is done, and you’re still not seeing the network speed at the top right corner of your device, and the app still shows ‘🟢Installed’ but ‘🔴Not Active’, try these troubleshooting steps next:
Turn Airplane mode ON and OFF
Turn Data Roaming OFF then back ON
Turn your Hubby eSIM OFF and then back ON
Restart your device
If this did not work, please contact us via the Hubby Chat so that we can further assist you!