Understanding Infotainment Shipping Responsibilities and Notifications
When you place an order or send a unit to Infotainment for services, proper understanding of shipping processes is crucial. Below, we explain how Infotainment handles shipping responsibilities, split shipments, and tracking notifications for different scenarios.
Shipping Responsibilities for Bench Testing Service
If you have ordered a bench testing service, here’s what to expect regarding shipping:
Infotainment does not provide an inbound shipping box or shipping label for this service.
Customers are responsible for shipping their unit to Infotainment. Ensure you choose a reliable carrier and keep your tracking number for reference.
Once the service is complete, Infotainment will handle the return shipping and send the unit back to you. You will receive a notification with the return tracking details.
This policy ensures faster processing and allows flexibility in choosing your preferred shipping method for inbound shipments.
Split Shipments and Tracking Notifications
Occasionally, you might receive multiple shipping notifications for a single order. This does not indicate a duplicate shipment but rather a split shipment caused by inventory factors. Below is an explanation:
Partial Shipment: If one or more items from your order are out of stock, Infotainment may ship the available items immediately. This ensures faster delivery for the parts in stock.
Additional Shipment: Once the backordered items arrive in stock, they will be shipped separately.
Separate Carriers and Tracking: Different carriers may be used for shipments depending on logistics needs. You will receive unique tracking numbers for each shipment.
This process is designed to minimize delays and provides transparency with clear tracking details for each separate shipment.
Key Takeaways
Customers are responsible for sending their units to Infotainment for bench testing services, but return shipping is covered by Infotainment.
Multiple tracking numbers may arise when orders are shipped in parts due to inventory availability. This is normal and helps ensure faster delivery.
Always keep track of all shipping notifications and use the tracking numbers provided to monitor the status of your shipments.
For additional help, contact Infotainment support with your order details.
Related Topics
How to track your shipment effectively
Return and refund process for mishandled orders
We hope this article clarifies Infotainment’s shipping processes and answers your concerns. Should you require further assistance, don’t hesitate to reach out to our customer support team.