How to Troubleshoot Display Issues or Errors on Integrity Advocate During the Exam Process
Integrity Advocate users may encounter display issues or error messages during the exam process. This guide provides troubleshooting steps to resolve these problems and ensure a smooth experience.
Common Issues Before Starting an Exam
If you experience problems with the display of the selected participant before starting an exam, follow these steps:
Visit the Support Page: Go to Integrity Advocate Support and select your browser or device (e.g., Chrome, Mac, Windows) for specific instructions.
Clear Your Browser Cache: - Open your browser (e.g., Chrome) and click on the three dots in the top-right corner. - Select 'Delete browsing data,' choose a time range (e.g., 'All time'), and click 'Delete data.'
Relaunch the Exam Page: Close all other applications to optimize performance and relaunch the exam page.
Update Your Browser and Operating System: Ensure both are up-to-date, as outdated versions may cause compatibility issues.
Disable VPN and Check Extensions: - Disconnect from any VPN services. - Open your browser settings, navigate to 'Extensions,' and disable any extensions that might block permissions (e.g., antivirus tools like Avast or McAfee). - Refresh the exam page and relaunch the assessment.
If the issue persists, try using an alternative browser, such as Microsoft Edge, and repeat the steps above.
Errors After Completing the Proctoring Process
If you see the error message, "There has been a problem with the display of the selected participants, this error has been logged," after completing the proctoring process, it may be due to an internet connection issue. Here’s what to do:
Verify Completion of Required Steps: Ensure you have successfully completed all proctoring steps, such as taking a photo of yourself and your ID.
Understand the Error: This error is logged automatically, and in many cases, no further action is required if the proctoring system launched successfully.
Contact Support if Necessary: If you are unsure about the status of your exam or need further assistance, reach out to Integrity Advocate’s support team for guidance.
Contacting Support for Persistent Issues
For unresolved issues, visit the Integrity Advocate Support Page to access additional resources or contact the support team directly. By following these steps, most display issues or errors encountered during the exam process can be resolved efficiently.