No one likes spam. This is why many email providers set up rules about which emails make it to your inbox. If you want to receive emails from your learning provider, we want to make sure you can get them.
When you're not receiving emails, it's typically one (or more) of these reasons:
Emails are being sent to an account you are not monitoring.
You haven't signed up for email notifications (or subscribed to the talk channel).
Your email provider has blocked the email (or diverted it to junk or similar).
First, let's confirm which email address(es) you have in your account.
My account
You can access My Account from your Avatar:
Check your My Account profile to see your login email address that you (or someone else) signed you up with. And whether you have set a preferred contact email address (where course-related emails will be sent). This is a very common confusion.
Note: Emails about your account password will always be sent to your login email address.
Not receiving any emails from us?
Check your junk
If you are not receiving any password or activity notification emails, then, check your junk/spam mail. Look for: no-reply@iqualify.com.
If you can't see iQualify in your list of safe senders, try to add our email address (no-reply@iqualify.com) to your email contacts, your "allow list" , or add us as a "safe sender" — depending on what makes your email provider happy.
If the email you use for iQualify is an organisational email, you might need to email your own organisational IT help desk and ask:
Please could you add no-reply@iqualify.com to our organisation's allow list? I need to receive emails from them to continue my work/learning.
Receiving some emails, but not the notification ones?
If you've done the above and you're receiving some emails, but not the ones you'd expect (for example tasks, replies to discussions etc.), potential issues may be:
You haven't yet opted into email notifications.
You may not have subscribed to a particular talk channel.
You may have set a preferred contact email you are no longer monitoring.
To opt into email notifications, head to My Account > Contact details > It's okay to send me > Emails:
Note: You can manage your preferred contact email address at the same location by filling in the Email me at field.
To subscribe to a talk channel, select Talk in your left hand course menu, and then select the channel you wish to subscribe to. Once in that channel, click the Get email updates button.
Note: For Private channels (facilitator Support) you have to subscribe/unsubscribe individually, Apply to all channels is only applicable for Public channels.
Still having trouble?
At this point, it's best to reach out to your organisations' IT help desk as they'll know the ins and outs of your email system and should be able to make sure emails reach you. If details are needed, our support team can check whether emails were delivered to your email, or have bounced back etc.
Other articles you may be interested in
How to set up your My account - Set up your profile to manage your contact and security settings.
Notifications in iQualify - Email/SMS, in-app and talk channel notifications are sent to alert users to a range of activities in iQualify.
How to enable email notifications for talk channels - Learners and facilitators can subscribe to email notifications to get updates from talk channels.
How to resend invitation email - Managers can resend invitations to learners, facilitators or coaches from the course activation screen at any time.
Technology troubleshooting - Answers to common questions relating to logging in, using your browser and recording from your webcam.