To set up your preferred contact email address, go to your Avatar, and select My Account to view your profile details.
You will see your profile details, including the Contact details section.
Contact details and preferences
This is where you can set your preferred contact email address, including choosing your preferences for receiving notifications. When you add a contact email address or mobile number, you will need to complete a verification step.
Adding an address here is purely optional. If you don’t specify a contact address, and select to receive emails, notification emails will be sent to your login email address.
Note: Account password messages will still be sent to your login email.
To add a preferred contact email address, select the Email me at field and enter your email address. If this field does not allow you to enter anything, your organisation may have chosen to disable this option. Check with your organisation’s support team.
Verifying your email
When you have entered a new email address (please check it carefully), you will see a warning message that the address is not verified and a Verify Now link. You must complete the verification step before any messages will be sent to the new address.
Select Verify Now and you will see a pop-up. Select Get code. Then, in a separate browser tab or app, check your email account. A message containing the verification code should arrive within a couple of minutes.
Copy/paste the code or type it into the input field in the verification pop-up and select Verify. If the code is correct, the pop-up will close and your email address will show as verified.
Don’t forget to select the It’s OK to send me: Emails option.
What if you don’t receive a verification email message?
Check your email account spam or junk folder. If you can’t see anything there, check you have entered a valid address. If you made an error, re-enter a valid address and repeat the verification step. If you still do not receive a verification email, refer to Why am I not receiving emails for other options.
Mobile phone number
Adding a mobile number is purely optional. Select the Mobile field to enter your preferred mobile phone number.
When you have entered a number (please check it carefully), you will see a warning message that the address is not verified and an option to Verify Now.
Select Verify Now and you will see a pop-up. Select Get code. Check your phone for a text message. A message containing the verification code should arrive within a couple of minutes.
Copy/paste the code or type it into the input field in the verification pop-up and select Verify. If the code is correct, the pop-up will close and your mobile number will show as verified.
Don’t forget to select the It’s OK to send me: SMS messages option.
What if you don’t receive a verification text message?
Check you have entered a valid phone number. If you made an error, re-enter a valid number and repeat the verification step.
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