Talk Channels are a great way of engaging with your learners, and for learners to engage with each other. If you need a few ideas on how to use talk channels, take a look at our article Creating a facilitation plan and template.

Set up
Talk channels can either be set by default for the entire organisation by an account owner or can be customised when activating a class by a manager: How to customise the Talk channels for individual class activations

Types of talk channel
There are a few different types of channels each with their own purpose.

Broadcast only - where only facilitators can post messages, but learners can respond. This is often used for things like announcements.
Full access - where all learners and facilitators can start threads and reply to existing threads. These are used to encourage general discussion and can be learner or facilitator lead.
Group access - where only learners assigned to the channel, and all facilitators, can start threads and reply to existing posts. This is often used for group work within a larger class.
Private talk channel - allows learners to privately message their course facilitator(s). A course must have at least one facilitator for the private talk channel to show.

Using talk channels

Talk channels are accessed through the Talk icon from the course menu.

As well as a text response, you can also make lists, add links to websites and attach images, documents and videos to your posts.

Talk channels also support threaded discussions which will allow sub-conversations to branch off without breaking the flow of the main conversation.

Within each channel, posts can be sorted by User (A-Z), or by time posted (with the most recent posts first).

In-app and email notifications

In-app notifications appear by the bell icon in the top right-hand corner of iQualify and next to the talk icon to show if there are any unread talk channel posts or responses. Unread channels will appear bold so that you and your learners can easily see which threads have unread posts.


Facilitators and learners will get an in-app notification when others respond to threads they have created or replied to. You can also enable email notifications. These default to off so you need to turn them on if you want to receive them.

Other articles you may find useful

Keep current with current events in talk channels
How to mute a talk channel post
How to set up a private support channel
Enable email notifications for talk channels
How to set up default talk channels
How to use broadcast-only talk channels
How to set up group talk channels
How to customise talk channels for each offering
Social notes - engaging your learners

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