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How to use Talk (including moderation) for facilitators
How to use Talk (including moderation) for facilitators

Facilitators can use Talk channels to answer questions, post announcements, and hold online discussions in a forum, or in a chat style.

Sarika avatar
Written by Sarika
Updated over a week ago

Talk is a great way to engage with your learners, and for learners to engage with each other.

Note
Facilitators who do not have account owner or manage permissions cannot set up Talk channels.

Account owners can set up default Talk channels for the entire organisation and these can be customised by a manager when activating a course.

Types of Talk channels

Talk channels can be Public, Group or Private.

  • Public channels are open to the entire class. Most of your channels are likely to be public. Public channels can also be set to broadcast only so that only facilitators can post (but learners can respond).

  • Group channels are open only to members of the group within a larger class.

  • Private channels let learners to privately message their course facilitator(s).

How to use Talk

You’ll find Talk in the left menu of a course.

Screenshot of the Talk channels page in a course with Talk highlighted in the left navigation menu.

Learn more: We’ve also got an article especially for learners on How to use talk which gives them some additional pointers on replying to others.

How to navigate and search Talk

Switch between channels using the Channel name in the left pane.

Screenshot of the Talk channels available for a course highlighted and General selected.

Use Search at the top of Talk to find that particular piece of information you were looking for. You can search keywords or names.

Screenshot of the Search field highlighted on the Talk channels page in a course.

How to make your own post in a Talk channel

To make your own post, head to the channel you want to post to and select Post something.

Screenshot of a General talk channel in a course and the Post something button highlighted.

You’ll see you have options to format and add to your post.

Screenshot of the add a new post field in a talk channel with the formatting and linking options highlighted.

You can add attachments, links, format your text e.g. add a bullet, link, or bold key words.

How to delete or hide a post

If you want to permanently delete a post you have made, select the three horizontal dots below your post and use Delete this message.

You can delete posts you made (this goes for learners too). If your post has replies, you can only hide it, any replies will still be visible.

Screenshot showing the Hide this message and Delete this message options for a talk channel post.

If you see a learner's post that you think needs to hidden, use Hide this message on the relevant post (you will be prompted to give a reason).

Note: You can also unhide a post that you have hidden, by choosing Show.

How to moderate reported posts

Learners have the option to Report a post. When a learner reports a post, the post will become hidden for them, and you will see it show in your Moderation channel for you to Hide or Allow, and provide a reason.

Screenshot showing a post in a facilitator's Moderation channel that needs addressing.

As with Likes, Reports are anonymous for learners and the person who wrote the post won’t be notified. However, the reason you give is visible to learners.

How to find new Talk posts

When there are unread Talk channel posts or responses, you'll see a green dot beside Talk on your left menu and next to the particular channels and particular posts within that channel that are new.

Screenshot showing green dot indicator next to Talk channels with unread posts.

How to get email updates for Talk channels

By default, when people respond to a post you've made (or replied to), you'll get an in-app notification (found in the Bell in the top right). And if you've set your preferences to allow email or text, you'll get an email/text too.

Screenshot showing example talk notification when a person selects the bell in the top right (next to their avatar).

You can also choose to Get email updates about new posts in a Talk channel.

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