Talk is a great way to engage with your learners, and for learners to engage with each other.
Note
Facilitators who do not have account owner or manage permissions cannot set up Talk channels.
Account owners can set up default Talk channels for the entire organisation and these can be customised by a manager when activating a course.
Types of Talk channels
Talk channels can be Public, Group or Private.
Public channels are open to the entire class. Most of your channels are likely to be public. Public channels can also be set to broadcast only so that only facilitators can post (but learners can respond).
Group channels are open only to members of the group within a larger class.
Private channels let learners to privately message their course facilitator(s).
How to use Talk
You’ll find Talk in the left menu of a course.
Learn more: We’ve also got an article especially for learners on How to use talk which gives them some additional pointers on replying to others.
From Settings you can see the channel name and...
Set a topic for the channel
For each individual Talk channel, facilitators can set a topic to let learners know what the purpose of that channel is, what activity they can expect to see etc
Get email updates for Talk channels
By default, when people respond to a message you've posted (or replied to), you'll get an in-app notification (found in the Bell in the top right). And if you've set your preferences to allow email or text, you'll get an email/text too.
You can also choose to Get email updates about new posts in a Talk channel.
How to navigate and search Talk
Switch between channels using the Channel name in the left pane.
Use keywords or names in Search to find that particular piece of information you were looking for.
Tip: Select a search result and be taken straight to it, head back to Search and you'll see your results are still there.
Post your own message in a Talk channel
To send your own message, head to the channel you want to send a message in and select Message Channel.
You’ll see you have options to format and add to your post.
You can add attachments, links, format your text e.g. add a bullet, link, or bold key words.
How to delete or hide a post
If you want to permanently delete a message you have posted, select the three horizontal dots below your post and use Delete this message.
You can only delete messages you posted (this goes for learners too). If your message has replies, you can only hide it, any replies will still be visible.
If you see a learner's message that you think needs to hidden, use Hide this message on the relevant post (you will be prompted to give a reason).
Note: You can also unhide a post that you have hidden, by choosing Show.
How to moderate reported messages
Learners have the option to Report a message. When a learner reports a message, the message will become hidden for them. You will see it show in your Moderation channel for you to Hide or Allow, and provide a reason.
As with Likes, Reports are anonymous for learners and the person who wrote the message won’t be notified. However, the reason you give is visible to learners.
How to find new Talk messages
When there are unread Talk channel messages or replies, you'll see a green dot beside Talk on your left menu and next to the particular channels and particular messages within that channel that are new.
