Quick answers to the most common questions from buyers on Jamble. Each answer leads to the full article.

Download the app from the App Store or Google Play and sign in with your phone number, Google or Apple. You must be 18 or older. See How to create an Account?.

A CPF, a shipping address and a payment method. See How to purchase?.

It is a live stream where the seller shows products and you can chat, make offers and buy on the spot. See How to join a live?.

When the sale of a product starts, swipe the button to send your offer. The button always shows the amount of the next offer. You can also set an Oferta máxima (Maximum offer). See How to purchase?.

Yes. In the Loja (shop), you can buy anytime, at a fixed price, with a cart and the option to make an offer to the seller. See Buy in the Loja: cart and offers.

Credit card and Pix. When available, you can pay by card in installments. Fees show in the order summary before you pay. See Fees on Jamble.

On your profile, under Minhas compras (My purchases). There you see the status and the tracking. See Order status and tracking.

Shipping is calculated automatically and shows before you pay. Products from the same seller bought in the same live are shipped together in one package. See Fees on Jamble.

In the Loja, you can cancel while the seller has not confirmed the sale. Purchases made in lives cannot be canceled in the app: contact the seller or support. See Cancellations.

Contact support as soon as possible, with photos or videos of the package and the product. See Returns & Refunds.

The refund goes back to the same payment method, within 5 business days, depending on your bank or card. See Returns & Refunds.

If you win a product and do not pay in time, the purchase is canceled. After a few payment problems, your purchases may be paused for a while. The app tells you until when. If you have questions, contact support.

Coupons give a discount on shipping and are applied automatically at checkout. To redeem a code, go to Ajustes (Settings) > Resgatar um código (Redeem a code). See Coupons on Jamble.

In the app, open Indicar compradores (Invite buyers) and share your link or invite code. The amounts and conditions show on that screen. See Buyer Referral Program.

You earn gems by watching lives and use them to send stickers, support the seller and add points for your team in battles. Gems are not coupons.

Contact the seller and support as soon as possible, ideally before the package is shipped.

Talk to us through the in-app chat.