Make a Shipping Adjustment
What you'll learn
What you can adjust yourself in an order's shipping before generating the label, what to do if something needs to change after the label was generated, and how to view, print and resend a label.
The simple rule: before the label, you adjust it in the app or in the Seller Hub. After the label, the adjustment goes through support.
Before you start
You need:
An approved Jamble seller account
An order whose label has not been generated yet (case 1) or has already been generated (case 2)
Case 1: before generating the label
Fix your shipping address
The label uses your default address at the moment it is generated. If it is wrong:
Open Ajustes (Settings) and tap Endereços de remessa (Shipping addresses; on Android, Endereços de Entrega). In the Seller Hub, use Envios (Shipping) and Endereços (Addresses)
Fix the address or add a new one
Check that the right address is marked as Padrão (Default). If it is not, use Definir como padrão (Set as default)
Then generate the label as usual.
Change the label format or the Correios services
In Ajustes, tap Preferências de envio (Shipping preferences). In the Seller Hub, use Envios and Preferências de Envio. Changes apply to your next labels. See Shipping settings.
Parcel weight and size
The weight and size come from what is on the product.
Product not sold yet: edit the product and fix the weight and size. See Choose a shipping profile
Product already sold: the sale keeps what was on the product. If the real parcel is very different, contact support before generating the label
Buyer's address
The delivery address is set by the buyer at purchase. You cannot edit it. If you or the buyer notice a mistake, contact support before generating the label.
Case 2: after the label was generated
View, print and resend the label
Open the parcel in Envios (Shipments) or in the live dashboard and tap Ver Etiqueta (See label) to view and print it again
In the Seller Hub, use Envios and Imprimir Etiqueta (Print label)
In the live dashboard, Reenviar Etiquetas de Envio (Resend shipping labels) sends the live's labels to your email again
When the parcel has no invoice, the document you print already includes the content declaration. Print everything that comes with the label.
Change something on the label
Once generated, the label cannot be edited or generated again in the app. For any change, contact support before dropping it off:
Wrong buyer address: support confirms the address with the buyer and checks what can be done
Parcel much heavier or bigger than expected: support checks whether a new label is needed
Label with a printing or scanning problem: try printing again from Ver Etiqueta. If it continues, contact support
If the parcel was already dropped off, the label usually cannot be changed anymore.
If you cannot ship
Use Cancelar venda (Cancel sale) in the order, instead of letting the deadline pass. The buyer is refunded to the same payment method. Frequent cancellations can restrict your account.
Best practices
Check your default address before generating the labels of each live
Weigh the packed parcel before generating the label. If it is very different from the product, contact support first
Look at the printed label before sticking it. If something is wrong, stop and contact support before going to Correios
Fix the product for your next sales, so the problem does not happen again
Frequently asked questions
Can I change the label's weight after it is generated? Not in the app. Contact support before dropping it off.
What if the buyer wants to change the delivery address? The buyer contacts support. You cannot edit the buyer's address.
Can I cancel the label myself? Not in the app. Contact support before dropping off the parcel.
Can I use a label I bought myself, outside Jamble? No. Always use the label generated by Jamble. It is what connects the tracking to the order.
I lost the printed label. What now? Open the parcel and tap Ver Etiqueta to print it again. In the Seller Hub, use Imprimir Etiqueta.
Need help?
Talk to us in the app chat.