Running out of medication and wondering how to get more? The first thing to know is whether you need a refill or a prescription renewal.

When your medication gets low, you can order more medication under your current prescription.

If your prescription was for 3 months of Ozempic (3 injection pens), and you've only used your first injection pen, then you need a refill to get your second pen.

When you run out of medication refills, you’ll need to get a prescription renewal.

If your prescription was for 3 months of Ozempic (3 injection pens), and you've used all 3 injection pens, then your prescription is depleted. You need a prescription renewal.

If you are using Pocketpills to get your medication, they will send you an sms notification when it's time for a refill.

If you haven't gotten a notification 7 days before your refill is due, please reach out to the support team via the live support chat or at support@joinlivewell.ca.

If your Livewell prescription was sent to your local pharmacy, then you can get a refill directly at your pharmacy, you don't need to go through us!

When you're out of refills, you'll need a prescription renewal. This means that a healthcare provider will need to write you a new prescription.

You can start the prescription renewal process by completing a follow-up consultation:

Once you've started the follow-up consultation to renew your prescription, you can either complete the follow-up questionnaire in one sitting, or start it and complete it later. If you complete it later, you can click on the "Complete Renewal Request" button.

If you are experiencing a problem during this process, please reach out to the care team via the live support chat or at care@joinlivewell.ca.