Looking to request a prescription change? Depending on your prescription status and the reason why you want a change, there are different ways to get started.
Main Reasons for Requesting a Prescription Change:
The prescribed medication is on back order (there is a shortage)
You changed your mind and prefer another medication
You want a higher or lower dosage of the same medication
Please read on to learn more about requesting a prescription change.
New Prescription - Before You Start Taking Medication
If you'd like to request a prescription change immediately after you've been prescribed, and before you've started taking the medication, please reach out to the care team via this chat, or by email at care@joinlivewell.ca.
Please be sure to explain why you are requesting the change.
Main Reasons for Requesting a Prescription Change:
The prescribed medication is on back order (there is a shortage)
You changed your mind and prefer another medication
You want a higher or lower dosage of the same medication
Active Prescription - After You Start Taking Medication
If you’d like to request a medication change after you’ve already started your treatment, you’ll need to complete a follow-up consultation with your provider. This ensures that any changes to your prescription are safe and medically appropriate.
To begin your follow-up consultation:
Log in to your patient dashboard.
Navigate to the “Subscriptions” tab.
Click on the “Request Medication Change” button.
This will guide you through the necessary steps to submit your request and schedule a follow-up.
Please refer to the images below for a visual reference.
If you have any trouble accessing the form, feel free to contact our support team—we’re happy to help.
If you do not see this button, please reach out to the care team via this chat, or by email at care@joinlivewell.ca