If you are experiencing any issues with our technology, whether it's with our website or the Kernel platform, there may be an easy solution!

Follow the steps below to test whether the issue can be resolved manually before getting in touch with the Kernel team:

Step 1: Try refreshing your web browser (sometimes it's that your web browser has simply timed out!).

Step 2: Try logging out, and then back into your Kernel account.

Step 3: Try using a different:

a) Device - e.g. desktop computer, laptop, phone, tablet/iPad etc.

b) Browser - e.g. Google Chrome, Safari, Mozilla Firefox etc.

c) Operating system - e.g. Mac OS, iOS, Android, Microsoft Windows etc.

Step 5: Lastly, clear your cache

If you have tried all of the above and the issue still isn't solved, please get in touch with our Customer Support team via support@kernelwealth.co.nz. We will endeavor to respond within 1 - 2 business days.