Managing your drop-offs
Francesco Bassetti avatar
Written by Francesco Bassetti
Updated over a week ago

What happens if the recipient is not available to receive the order?

You can make alternative arrangements to receive the order. Just make sure that it is indicated in the comments section when placing the order. You can also reach out to the delivery partners to check if they can accommodate your request.

Order cancellation after delivery partner accept is not allowed.

What happens if the order is completed but the driver is not at drop-off location ?

Sometimes, there may be occasions where drivers accidentally click on drop-off earlier. We will request your understanding on this and be patient, the driver is most likely on the way to your location.

You can also contact the driver if the driver is not at drop-off location after a prolonged period of time. You can see how to reach out to the delivery partner here.

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